Technical Support

Computer Access

To participate in ACCESS Virtual Learning Web-based courses, all students must have regular and consistent (a class period--no less than 90 minutes per day for a Block course, and 55 minutes per day for a traditional semester course) access to a computer with reliable Internet service during the school day. Headphones with microphones are highly suggested. Some courses (just like face-to-face courses) may require work to be done at home. If a student does not have a home computer, please notify the Web-based teacher and check with your public library.

To participate in Videoconferencing Instruction (VCI), the use of ACCESS VCI equipment is necessary. Also necessary is a close match in the course offering time to an open slot in the student's schedule. The time allotted for a VCI class should be as above - (a class period--no less than 90 minutes per day for a Block course, and 55 minutes per day for a traditional semester course).

Email Account

Students will receive an ACCESS email account from their school counselor upon successful course enrollment. Email is the primary form of communication between student and teacher and is contained within the learning management system.



Where Found

How to Access

Alabama Virtual Library

Any/All course(s)

See your School Media Specialist for AVL Website







SAS® Curriculum Pathways®
Click here for system details.

Any/All course(s)

Teachers must create account - Contact RSC
Student username – access. No password is required for students.

Requires Java Download


AP Computer Science

See teacher for instructions


Minimum system requirements
are found here

Used by ACCESS teachers to communicate with students

Requires Java Download





Course Specific (Web Design I & II) Students need space to save work (hard drive or shared server space - no flash drives or CDs)

Open Source - Download Instructions in Course
Schools must allow download


Course Specific

Download from Website



SAS® Curriculum Pathways®

As you plan for the upcoming school year, please note that new requirements are in effect. After logging in, click System Check to prepare your computer.

Minimum System Requirements for SAS® Curriculum Pathways®



Operating Systems


Vista, XP,
Windows 7


OS X 10.6+

Browser Options

Internet Explorer


Firefox (Windows)


Safari (Mac)


Browser Plug-ins

Sun Java

Java 6, update 31+

Sun Java 3D




Adobe Reader


SAS Curriculum Pathways Components


Internet Connection


Monitor Resolution

1024 x 768


Sound capability & headphones/speakers

Pop-up Blocker(s)

Allow pop-ups for

+ or higher


*Requires Flash Player


**Requires Free Adobe Reader


Troubleshooting Tips


• Minimum Computer Requirements for Online Courses:


  • Internet Explorer 10 or higher
  • Mozilla Firefox 22 or higher
  • Apple Safari 6 or higher
  • Google Chrome 28 or higher


• Disable all pop-up blockers.
• D2L Email - ensure you have set the Filter By option to All Messages.
• D2L Course Home - at the bottom of the News section, click the Show All button.
• D2L Font Settings should not be greater than 11.



• Once your VCI equipment is working properly, take a picture of all connections for reference.

• Place labels on the VCI equipment and cables.

• Who does the teacher/facilitator contact if a VCI connection doesn’t work?

  1. School-level technology coordinator
  2. District Technology Contact
         District may need to contact Alabama Super Computer
  3. Regional Support Center


Enabling Flash in Chrome

Attached is a short, video showing how to enable the three ACCESS domains in Chrome and to verify that they are allowed. In most cases this will resolve any Flash issues. It also appears that you can no longer bulk add sites to a whitelist for Flash in Chrome. Instead, you have to do this as demonstrated in the video, visiting the URL and selecting Allow.

     Enabling Flash in Chrome Video

     Domains to “allow”: